Refund Policy

This policy explains how cancellations and refunds work for Spatiorama (the “App”, “we”, “us”). It applies to monthly subscription plans, credit packs and extra credit packs (together, the “Services”), and should be read together with our Terms & Conditions and Privacy Policy.

1. How you pay

All purchases are made in the Spatiorama iOS app and charged to your Apple ID account through the App Store. Apple processes the payment, manages subscription billing and controls how refund requests for App Store purchases are handled. We do not receive or store your payment card details.

2. What you can buy

• Subscription plans (Standard, Pro and Max): a recurring monthly plan that includes a monthly allowance of credits (“Subscription Credits”) and access to that plan’s features.
• Credit packs and extra credit packs (“Top-Up Credits”): one-time purchases of additional credits. Each pack is valid for a limited period from the date of purchase, shown on the pack in the App and ranging from 3 to 90 days depending on the pack.
• Welcome credits and any other promotional credits we give you for free.

Credits (of any kind) are a licence to use the Services. They have no cash value, cannot be transferred, sold or exchanged for money, and are not a stored-value or deposit account.

3. Cancelling your subscription or closing your account

You may cancel your subscription or close your Spatiorama account at any time. Subscriptions are managed by Apple, so to cancel a subscription you need to do so in your Apple ID subscription settings (Settings → your name → Subscriptions on iPhone). Deleting the App does not cancel your subscription. To close your account, contact us at supprt@spatiorama.com or use the account deletion option in the App, if available.

When you cancel a subscription or close your account:

• no refunds will be provided for the current subscription payment, unused Subscription Credits or purchased Top-Up Credits;
• automatic renewal will be turned off;
• any remaining credits (including Top-Up Credits) expire and are waived, effective when your account is closed or your subscription ends; and
• if you cancel a subscription, you keep access to your plan’s features until the end of your current billing period.

If you ask us to close your account, it is treated as closed on the same day as your request, no refunds will be provided, and all available credits are considered waived and expired.

4. Refunds

Subject to Section 3, and unless otherwise required by applicable law, all fees are non-refundable. This includes subscription fees, credit packs and extra credit packs, and credits that were used, partly used, or expired unused. Credits are deducted when a generation or export starts, so they are not refunded because you are unhappy with how a result looks.

We may, at our sole discretion, provide credits (not cash) if a generation fails because of a fault on our side, for example a failed generation that still consumed credits, or a documented outage or performance issue. Where we grant credits, they are added to your account balance, are subject to the same validity rules as other credits, and cannot be refunded as cash.

If you were charged twice, or charged an incorrect amount because of an error, tell us and we will review it. Verified overpayments will be credited to your account or refunded at our discretion, or redirected to Apple where the charge was processed by Apple.

5. Refunds through Apple

Because purchases are made through the App Store, Apple decides on refund requests for App Store charges. If you believe you are entitled to a refund, you can request one from Apple at reportaproblem.apple.com. If Apple approves a refund, the related credits or plan access may be removed from your account.

6. Your legal rights

Nothing in this policy limits any rights you have under applicable consumer protection law that cannot be excluded by agreement. If the law where you live gives you a right to a refund or remedy, that right applies in addition to this policy.

7. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Changes apply to purchases made after the update.

8. Contact us

Questions about a charge, a failed generation or this policy? Email supprt@spatiorama.com and include the email on your account and, for billing questions, the Apple receipt or order ID.